Shipping Policy

Last Updated: July 5, 2026

Thank you for choosing Velvet Root. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order has been placed.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be extended during promotional periods, holidays, or due to high order volumes.

Shipping Times

Estimated delivery times vary depending on your location.

  • United Kingdom: 2–5 business days
  • Europe: 5–10 business days
  • United States & Canada: 5–10 business days
  • International Orders: 7–15 business days

Delivery estimates are provided as guidelines only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment.

If you have not received your tracking information within three business days after placing your order, please contact us.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local customs authority.

These charges are the responsibility of the customer and are not included in your purchase price or shipping fee.

Delayed Deliveries

Although we work with reliable shipping partners, delays may occasionally occur due to:

  • Customs processing
  • Severe weather
  • Carrier delays
  • Public holidays
  • High shipping volumes

Velvet Root is not responsible for delays once your order has been handed over to the shipping carrier.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Velvet Root cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order before it is dispatched.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: info@velvetroot.co.uk